Last Updated: December 2024

Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you use Krytharisyvel's financial modeling platform.

Information We Collect

When you use Krytharisyvel's financial modeling platform, we collect several types of information to provide you with our services and improve your experience. This isn't just about checking boxes – we're genuinely committed to being transparent about what we gather and why.

Personal Information

Account Details: Your name, email address, company information, and job title when you register
Contact Information: Phone numbers, billing addresses, and communication preferences
Professional Information: Your role, industry sector, and experience level with financial modeling
Payment Information: Credit card details, billing history, and subscription preferences (processed securely through third-party providers)

Usage and Technical Data

We automatically collect information about how you interact with our platform. This includes which features you use most, how long you spend on different sections, and what types of financial models you create. We also gather technical data like your IP address, browser type, device information, and operating system.

Financial Model Data

Your financial models, spreadsheets, and analysis data remain completely confidential. We don't access the content of your models unless you explicitly request technical support, and even then, access is limited and logged.

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering and improving our financial modeling platform. We're not in the business of unnecessary data collection – everything we gather helps us serve you better.

Service Delivery and Support

Processing your account registration and managing your subscription
Providing customer support and responding to your inquiries
Delivering platform updates, new features, and educational content
Ensuring platform security and preventing unauthorized access
Processing payments and managing billing for your subscription

Platform Improvement

We analyze usage patterns to understand which features are most valuable and where users might be struggling. This helps us prioritize development efforts and create more intuitive tools. For instance, if we notice many users spending excessive time on a particular function, we might redesign that interface or create additional tutorials.

Communication and Education

We use your contact information to send important service updates, billing notifications, and educational content about financial modeling best practices. You can control these communications through your account preferences – we believe in giving you choice over what you receive.

Information Sharing and Disclosure

We don't sell your personal information to third parties, period. However, there are specific circumstances where we may share certain information, always with appropriate safeguards and legal protections in place.

Service Providers

We work with trusted third-party providers for essential services like payment processing, email delivery, and cloud hosting. These providers are contractually bound to protect your information and can only use it for the specific services they provide to us. They include payment processors like Stripe, hosting services like AWS, and communication platforms for customer support.

Legal Requirements

We may disclose information when required by Australian law, court orders, or government regulations. This might include responding to subpoenas, investigating fraud, or complying with tax reporting requirements. We always review such requests carefully and provide only the minimum information necessary.

Business Transfers

If Krytharisyvel is acquired or merges with another company, your information may be transferred as part of that transaction. We would notify you beforehand and ensure the new entity maintains the same privacy protections.

Data Security and Protection

Protecting your information is fundamental to our business. We've implemented multiple layers of security to safeguard your data, from technical measures to organizational policies that ensure only authorized personnel can access your information.

Technical Safeguards

Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
Access Controls: Multi-factor authentication required for all administrative access
Network Security: Firewalls, intrusion detection systems, and regular vulnerability assessments
Data Backup: Regular automated backups stored in geographically separate locations
Monitoring: 24/7 security monitoring and incident response procedures

Organizational Measures

Our team receives regular privacy and security training. Access to personal information is limited to employees who need it for their job functions, and all access is logged and monitored. We conduct regular security audits and have incident response procedures in place should any security issues arise.

Data Breach Procedures

In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours of discovering the incident. We'll explain what happened, what information was involved, and what steps we're taking to address the situation and prevent future occurrences.

Your Privacy Rights

Under Australian Privacy Principles and applicable international laws, you have significant control over your personal information. These aren't just legal requirements – we believe you should have meaningful control over your data.

Access and Correction

You can access most of your personal information directly through your account dashboard. For additional information or to request corrections, contact us at [email protected]. We'll respond within 30 days and provide the information in a clear, understandable format.

Data Portability and Deletion

Export Your Data: Download your financial models and account information in standard formats
Account Deletion: Request complete deletion of your account and associated data
Selective Deletion: Remove specific pieces of information while maintaining your account
Communication Preferences: Opt out of marketing communications while keeping service notifications

Exercising Your Rights

To exercise any of these rights, email us at [email protected] with your request. We may need to verify your identity to protect your information. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Retention and International Transfers

We keep your information only as long as necessary to provide our services and meet legal requirements. Most of your data is stored in Australia, but some may be processed internationally through our trusted service providers.

Retention Periods

Active Accounts: Information retained while your account is active and for 12 months after cancellation
Financial Records: Billing and payment information kept for 7 years per Australian tax requirements
Support Communications: Customer service records retained for 3 years for quality assurance
Usage Analytics: Aggregated, non-identifying usage data may be retained indefinitely for product improvement

International Data Transfers

While our primary servers are located in Australia, some services may involve transferring data to countries with different privacy laws. When this happens, we ensure appropriate safeguards are in place, including contractual protections and compliance with international data transfer frameworks.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences, keep you logged in, and understand how you use our services.

Types of Cookies We Use

Essential Cookies: Required for basic platform functionality, including login sessions and security features
Preference Cookies: Remember your settings, language preferences, and customization choices
Analytics Cookies: Help us understand usage patterns and improve our platform performance
Marketing Cookies: Used to deliver relevant content and measure campaign effectiveness (only with your consent)

Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Keep in mind that blocking certain cookies may affect platform functionality. Essential cookies cannot be disabled as they're necessary for the platform to work properly.

Updates to This Privacy Policy

We occasionally update this privacy policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and provide a clear summary of what's changed.

How We Communicate Changes

Minor updates (like clarifying existing practices) will be posted on our website with an updated effective date. For substantial changes that affect how we collect, use, or share your information, we'll send you an email notification at least 30 days before the changes take effect, giving you time to review and make any necessary account adjustments.

Version History

We maintain a history of significant policy changes on our website. This transparency helps you understand how our privacy practices have evolved and ensures you're always working with the most current information.

Questions About Your Privacy?

We're here to help with any privacy-related questions or concerns. Our team is committed to addressing your inquiries promptly and transparently.

Email: [email protected]
Address: 6/138 Albert St, Brisbane City QLD 4000, Australia
Phone: +61895819917

For privacy-specific inquiries, please include "Privacy Policy" in your email subject line for faster routing to our privacy team.